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12 nights. New Zealand
From 1.675 € Average per person
Book
The ship Itinerary Dates and prices Cabins Photo gallery Specifications

12 nights. New Zealand

Departure from: Sydney, Australia
From
1.675 €
Average per person
Taxes included
Book
Milford Sound, New Zealand
Milford Sound, New Zealand Milford Sound, New Zealand
Doubtful Sound, New Zealand
Doubtful Sound, New Zealand Doubtful Sound, New Zealand
Dusky Sound, New Zealand
Dusky Sound, New Zealand Dusky Sound, New Zealand
Dunedin, New Zealand
Dunedin, New Zealand Dunedin, New Zealand
Christchurch, New Zealand
Christchurch, New Zealand Christchurch, New Zealand
Auckland, New Zealand
Auckland, New Zealand Auckland, New Zealand
Tauranga, New Zealand
Tauranga, New Zealand Tauranga, New Zealand
Bay Of Islands, New Zealand
Bay Of Islands, New Zealand Bay Of Islands, New Zealand
The ship
Itinerary
Dates and prices
Cabins
Photo gallery
Specifications
From
1.675 €
Average per person
Taxes included
Cruises Celebrity Cruises Celebrity Edge
12 nights. New Zealand
Celebrity Edge
See ship
Celebrity Edge
Celebrity Cruises' Celebrity Edge is a cruise ship that combines luxury, innovation and entertainment. With its revolutionary design, panoramic views and exceptional dining experience in a variety of world-class restaurants. It also features a spa and wellness club for relaxation and revitalization, as well as a wide range of entertainment activities, from theatrical productions to themed parties. Whether you're looking for relaxation or excitement, Celebrity Edge promises an unforgettable vacation on the high seas.
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306m.Length
39m.Beam:
14Decks
2,918Occupancy
1,320Crew
2018Inaugurated
129tn.Tonnage
Enlarge map
Day 1
sydney, australia
Departure: 16:30
Day 2-3
At sea
1
Day 4
milford sound, new zealand
Arrival: 08:00 - Departure: 09:00
2
Day 4
doubtful sound
Arrival: 12:30 - Departure: 14:00
3
Day 4
dusky sound
Arrival: 15:30 - Departure: 17:15
4
Day 5
dunedin, new zealand
Arrival: 08:00 - Departure: 18:00
5
Day 6
christchurch, new zealand
Arrival: 08:00 - Departure: 18:00
Day 7
At sea
6
Day 8
auckland, new zealand
Arrival: 06:30 - Departure: 19:00
7
Day 9
tauranga,new zealand
Arrival: 07:45 - Departure: 19:00
8
Day 10
bay of islands, new zealand
Arrival: 08:00 - Departure: 17:00
Day 11-12
At sea
Day 13
sydney, australia
Arrival: 06:30
sydney, australia
Day 1
sydney, australia
Departure: 16:30
Sydney is the state capital of New South Wales and the most populous city in Australia. Bordered by the Pacific Ocean and the Hawkesbury River, Sydney is considered one of the world's most beautiful and liveable cities in the world. It has an iconic skyline, some wonderful museums, delicious restaurants, a lively atmosphere and tons of natural beauty. As with any large city there are many attractions, but the most important are the Sydney Opera House, set on the Sydney harbor, it is one of the world's most recognized landmarks, the Sydney Harbor Bridge, Sydney's main catholic cathedral, St Mary's Cathedral, the Royal Botanic Gardens and a vast array of beautiful beaches. Sydney's most famous beach, Bondi Beach has a lively promenade and it is a famous spot amongst surfers. Just outside of Sydney, we have the Blue Mountains, an unspoiled mountain range filled with Eucalyptus trees. Sydney is a city of immense vitality and it is an amazing and fascinating destination. There is something for every visitor, history, art, culture, nature, fashion, gastronomy, architecture and above all, Sydney is a city that knows how to have fun.
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milford sound, new zealand
1
Day 4
milford sound, new zealand
Arrival: 08:00 - Departure: 09:00
Milford Sound / Piopiotahi is a fiord in the south west of New Zealand's South Island within Fiordland National Park, Piopiotahi (Milford Sound) Marine Reserve, and the Te Wahipounamu World Heritage site. It has been judged the world's top travel destination in an international survey (the 2008 Travelers' Choice Destinations Awards by TripAdvisor) and is acclaimed as New Zealand's most famous tourist destination. Rudyard Kipling had previously called it the eighth Wonder of the World. The fiord is most commonly accessed via road (State Highway 94) by tour coach, with the road terminating at a small village also called Milford Sound. Milford Sound is home to a variety of marine mammals, including seals and the southernmost wild population of bottlenose dolphins. Whales, especially the humpback and southern right whales, are increasingly observed due to recoveries of each species. Penguins are also common within the sound, which is a breeding site for the Fiordland penguin and has subsequently been identified as an Important Bird Area by BirdLife International. As a result of Milford Sound's high rainfall and the density of saltwater, the surface of Milford Sound is a layer of freshwater containing tannins from the surrounding rainforest. This filters much of the sunlight which enters the water, allowing for a variety of Black coral to be found at depths of as shallow as 10 metres, significantly closer to the surface than usual.
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doubtful sound
2
Day 4
doubtful sound
Arrival: 12:30 - Departure: 14:00
Doubtful Sound / Patea is a fjord in Fiordland, in the far south west of New Zealand. It is located in the same region as the smaller but more famous and accessible Milford Sound. It took second place after Milford Sound as New Zealand's most famous tourism destination. At 40 kilometres (25 mi) long, Doubtful Sound is the second longest, and with a depth of up to 421 metres (1,381 ft) the deepest of the South Island's fiords. In comparison with Milford Sound, it is more widespread, with the cliffs not as dramatically tall and near vertical. However, the U-shaped profile of the fiord is obvious, in particular on the two innermost of the main fiord's arms and the hanging side valleys along the main fiord. Like most of Fiordland, Doubtful Sound receives a high amount of rainfall, ranging from an annual average of 3,000–6,000 millimetres (120–240 in). The vegetation on the mountainous landscape surrounding the fiord is dense native rainforest.
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dusky sound
3
Day 4
dusky sound
Arrival: 15:30 - Departure: 17:15
Tamatea / Dusky Sound is a fiord on the southwest corner of New Zealand, in Fiordland National Park. One of the most complex of the many fiords on this coast, it is also the largest at 40 kilometres in length and eight kilometres wide at its widest point. To the north of its mouth is the large Resolution Island, whose Five Fingers Peninsula shelters the mouth of the sound from the northwest; along the east coast of the island, Acheron Passage connects Tamatea / Dusky Sound with Te Puaitaha / Breaksea Sound, to the north. The Sound has been identified as an Important Bird Area by BirdLife International because it is a breeding site for Fiordland penguins.
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dunedin, new zealand
4
Day 5
dunedin, new zealand
Arrival: 08:00 - Departure: 18:00
Dunedin is the second-largest city in the South Island of New Zealand, and the principal city of the Otago Region. Dunedin is still considered to be one of the four main cities of New Zealand for historic, cultural and geographic reasons. Dunedin was designated as a UNESCO Creative City of Literature. MAIN TOURIST ATTRACTIONS - Cadbury World, 280 Cumberland St. Take a guided tour of the Cadbury Chocolate Factory, a factory that accounts for more that 75% of New Zealand's chocolate production. - Speights Brewery. - Fortune Theatre. - The Octagon. - The Organ Pipes. - The Victorian architecture especially the Old Railway Station a couple of blocks from the city centre. - Otago University. - The Royal Albatross Colony.
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christchurch, new zealand
5
Day 6
christchurch, new zealand
Arrival: 08:00 - Departure: 18:00
"Christchurch is the largest city in the South Island of New Zealand, and the country's third-most populous urban area. It lies one third of the way down the South Island's east coast, just north of Banks Peninsula. MAIN TOURIST ATTRACTIONS • Christchurch Cathedral built between 1864 and 1904 in Cathedral Square and its replacement ""Cardboard Cathedral"", at 234 Hereford Street, an easy walk North West of its beloved forebear • Arts Centre. Gothic Revival stonework of former University campus. However, the beauty and historical significance of these building can still be appreciated by viewing them from surrounding streets such as Worcester Boulevard and Hereford Street and the excellent Canterbury Cheesemongers still operates from a modern building within its precincts. • Botanic Gardens. • Canterbury Museum. Maori and natural history sections, Antarctic exploration display, and visiting exhibitions. • Ferrymead Heritage Park. A recreated Edwardian township and museum with horse and carriage, tram and train rides. Due to the voluntary nature of the historical societies managing Ferrymead, not all attractions may be running at all times. • International Antarctic Centre. A world-class Antarctic experience with simulated polar weather, Hagglund All-Terrain Vehicle ride, penguins, extensive exhibits about Antarctic science missions, cafe and gift shop. • Orana Wildlife Park. New Zealand's largest wildlife sanctuary and conservation project featuring endangered animals from around the world. The park's design minimises fences and cages in favor of natural boundaries and habitats. • Willowbank Wildlife Reserve • Yaldhurst Museum. Mostly interesting for its collection of over 150 classic and vintage vehicles. • Riccarton Bush. The last remaining forest remnant on the Canterbury plains is in Christchurch city. If your time is limited in NZ, this is a great way to experience an example of the country's native forests. • Earthquake Tourism Tours of affected sites both inside and outside the ""red zone"" are available. Visitors can also make their own way to sites of particular significance such as Christchurch Cathedral; the Catholic Basilica and the construction site of the Cardboard Cathedral."
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auckland, new zealand
6
Day 8
auckland, new zealand
Arrival: 06:30 - Departure: 19:00
Auckland is the largest metropolitan area in both Polynesia and New Zealand and a vibrant city with multicultural influence. It is located between two natural harbours, the Waitemata Harbour and the Manukau Harbour and it is dubbed the City of Sails, since it has the highest number of boats per capita in the world. In the city center, there are many galleries, museums, theatres, trendy bars, and top class restaurants which offer an extensive range of cuisine. The Skytower dominates the city’s skyline and offers a spectacular view of the city. Queen Street, the commercial hub area, starts at Waitemata Harbour and runs for nearly three kilometres in a virtual straight line. From the city centre you can walk to the Auckland Domain and the Museum, Albert Park, Parnell, a lovely historic precinct, and up to Newmarket with its many shops. From there it is not far to Mt. Eden and its impressive crater, and to Cornwall Park which is at the foot of the famous One Tree Hill. One Tree Hill, an extinct volcano cone and ancient Maori settlement offers great panoramic views of this sprawling city. Cosmopolitan and charming, Auckland is easily accessible, beautiful, and with plenty to do. It certainly is New Zealand's most vibrant city.
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tauranga,new zealand
7
Day 9
tauranga,new zealand
Arrival: 07:45 - Departure: 19:00
Tauranga is the most populous city in the Bay of Plenty Region of the North Island of New Zealand. It was settled by Māori late in the 13th century and by Europeans in the early 19th century and was constituted as a city in 1963. Tauranga City is the centre of the fifth largest urban area in New Zealand, with an urban population of 134,400 (June 2016). The city lies in the north-western corner of the Bay of Plenty, on the south-eastern edge of Tauranga Harbour. The city expands over an area of 168 square kilometres (65 sq mi), and encompasses the communities of Bethlehem, on the south-western outskirts of the city; Greerton, on the southern outskirts of the city; Matua, west of the central city overlooking Tauranga Harbour; Maungatapu; Mount Maunganui, located north of the central city across the harbour facing the Bay of Plenty; Otumoetai; Papamoa, Tauranga's largest suburb, located on the Bay of Plenty; Tauranga City; Tauranga South; and Welcome Bay.
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bay of islands, new zealand
8
Day 10
bay of islands, new zealand
Arrival: 08:00 - Departure: 17:00
The Bay of Islands is an area on the east coast of the Far North District of the North Island of New Zealand. It is one of the most popular fishing, sailing and tourist destinations in the country, and has been renowned internationally for its big-game fishing since American author Zane Grey publicised it in the 1930s. It is 60 km (37 mi) north-west of the city of Whangarei. Cape Reinga, at the northern tip of the country, is about 210 km (130 mi) by road further to the north-west.
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sydney, australia
Day 13
sydney, australia
Arrival: 06:30
Sydney is the state capital of New South Wales and the most populous city in Australia. Bordered by the Pacific Ocean and the Hawkesbury River, Sydney is considered one of the world's most beautiful and liveable cities in the world. It has an iconic skyline, some wonderful museums, delicious restaurants, a lively atmosphere and tons of natural beauty. As with any large city there are many attractions, but the most important are the Sydney Opera House, set on the Sydney harbor, it is one of the world's most recognized landmarks, the Sydney Harbor Bridge, Sydney's main catholic cathedral, St Mary's Cathedral, the Royal Botanic Gardens and a vast array of beautiful beaches. Sydney's most famous beach, Bondi Beach has a lively promenade and it is a famous spot amongst surfers. Just outside of Sydney, we have the Blue Mountains, an unspoiled mountain range filled with Eucalyptus trees. Sydney is a city of immense vitality and it is an amazing and fascinating destination. There is something for every visitor, history, art, culture, nature, fashion, gastronomy, architecture and above all, Sydney is a city that knows how to have fun.
Read more
Read less

Day 1
sydney, australia
Departure: 16:30
Day 2-3
At sea
1
Day 4
milford sound, new zealand
Arrival: 08:00 - Departure: 09:00
2
Day 4
doubtful sound
Arrival: 12:30 - Departure: 14:00
3
Day 4
dusky sound
Arrival: 15:30 - Departure: 17:15
4
Day 5
dunedin, new zealand
Arrival: 08:00 - Departure: 18:00
5
Day 6
christchurch, new zealand
Arrival: 08:00 - Departure: 18:00
Day 7
At sea
6
Day 8
auckland, new zealand
Arrival: 06:30 - Departure: 19:00
7
Day 9
tauranga,new zealand
Arrival: 07:45 - Departure: 19:00
8
Day 10
bay of islands, new zealand
Arrival: 08:00 - Departure: 17:00
Day 11-12
At sea
Day 13
sydney, australia
Arrival: 06:30
See ship
Celebrity Edge
12 nights. New Zealand
Celebrity Edge
Celebrity Cruises
Celebrity Edge
Information subject to possible changes depending on the availability of the port’s docking dock.
What you should know:
Itinerary
  • The order of the ports may vary depending on the date of departure.
  • Check your itinerary for exact departure and arrival times. The hours correspond to the local time of the port.
  • Itineraries can change at any time without prior notice.
Boarding and landing
  • For safety reasons, all passengers must board 2 hours before departure on day 1 of the cruise.
  • Disembarkation usually begins 2 hours after docking on the last day of the cruise.
Choose a datePrice per passenger in double occupancy / Taxes included
From1.675 €
Feb 2027
Dates and prices
Inside
Outside
Balcony
Suite
06/02/2027
1.675 €
Best price!
1.818 €
2.226 €
4.804 €
NOTE: If you are interested in more than one cabin, you must do as many bookings as the number of cabins you want . * In case of having received any type of promotion or advantage for Newlyweds Travel, an official document will be required that proves the recent marriage of the couple.

What’s included?

  • The All-Inclusive rate includes: Classic beverage package, Classic WiFi, and service charges (tips).
  • The Retreat fare includes: Premium beverage package, premium WiFi, service charge, up to $400 to spend on board, access to exclusive restaurant, lounge, and solarium, concierge service, personal “The Retreat” host
  • All reservations include full board and entertainment (theater, live music, bar & lounges).
  • Cabin in the selected category and cleaning service. 24-hour cabin service.
  • Access to and use of the ship's facilities, participation in the various organized activities, tickets to artistic performances on board.

What’s NOT included?

  • Medical services
  • Land excursions
  • Service charge (tips) unless specified or All Inclusive rate. You can choose to prepay this when making your reservation, otherwise it will be charged to your onboard account.

Need help?

We advise you without obligation.
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Benefits
30% discount for 1st and 2nd passengers

Up to 30% discount on the cruise fare for the first two passengers sharing a cabin. Valid for bookings made by September 2, 2024, and departures until May 7, 2026. Only on selected cruises. See other conditions. Limited availability.

Up to $200 off per cabin

Get up to $100 off per cabin on interior and exterior cabins and $200 off per cabin on balcony and superior cabins when you book your cruise departing by May 7, 2026, before September 2, 2024. What are you waiting for?

3rd and 4th passengers travel free!

Now, the third and fourth passengers travel free! Promotion valid only for bookings made by July 15, 2024, on selected departures until April 30, 2026 (see exceptions, fees, and taxes not included).

All Included

The All Inclusive fare is now available on all* our cruises. This new fare includes the Classic Beverage Package, Classic Wi-Fi, and Service Charge. You'll save over €500 per person! (Savings based on a 10-night cruise compared to onboard prices). See other conditions.

The Retreat

The Retreat offers you an exclusive experience and the highest quality service. This option includes a luxury all-inclusive service, adding to everything already offered by the Indulge rate a butler, private restaurant, and unique lounges. Sample the exquisite dishes of chef Daniel Boulud, visit The Retreat Lounge, and unwind on The Retreat Sundeck. Suites with iconic designs and privileged views are at your disposal. Want to feel exclusive? Then The Retreat program is for you.

Children and teenagers

Traveling with your family? Don't worry. All ships have an entertainment program for children and teenagers. Divided into four groups by age, you'll find Toddle Time for children under 3; Fun Factory for children between 3 and 11; and Club X-Teen, where teenagers can socialize while enjoying their independence. All the activities carried out in these programs are designed to motivate, educate, and entertain children and teenagers.

Spa y Fitness

We encourage you to take care of your mind, body, and spirit. Immerse yourself in a new world with exotic treatments inspired by distant cultures at the renowned AquaSpa. Or, if you prefer, enjoy an energetic spinning class with dreamlike views of the magnificent ocean. Afterwards, pamper your body with a luxurious manicure, an exclusive facial treatment, and enjoy every moment without rushing, without worries. No matter what steps you take, our goal is to leave you feeling completely refreshed and relaxed.

Shows

A Celebrity vacation is also a unique opportunity to enjoy incredible shows and entertainment. Performances by the best and most prestigious Broadway artists at the prestigious Celebrity Theater. Be amazed by the impressive aerial acrobatics and contagious humor of the comedians during your cruise. The great talent of the singers and dancers on Celebrity Cruises will not leave you indifferent. Can we get you a cocktail?

Exclusive itineraries

Our cruises introduce you to new worlds in a different way. Enjoy and experience a once-in-a-lifetime trip. Whether it's an excursion to ancient ruins, a stroll through remote corners, or simply savoring a cappuccino on a picturesque terrace, Celebrity brings you a unique experience. No matter the destination, the experiences that await you are as incredible and unique as the spectacular ships that will take you there.

Categories of Celebrity Edge
Balcony

Balcony

Inside

Inside

Outside

Outside

Suite

Suite

Image is representative only; size, layout and furnishings may vary (within the same stateroom category).

Photo gallery

13 photos
Celebrity Edge
Celebrity Edge
Celebrity Edge
Celebrity Edge
Celebrity Edge
Celebrity Edge
Celebrity Edge
Celebrity Edge
Celebrity Edge
Celebrity Edge
Celebrity Edge
Celebrity Edge
Celebrity Edge
Specifications of Celebrity Edge
  • Services
  • General
Bars and Lounges
-
Restaurants
-
Cinema
Theater
Library
Spa
Children swimming pool
Internet
Laundry
Salon
Casino
Chapel
Nightclub
Weddings
ShowRoom
Nursery
Gym
24h service
Inaugurated
2018
Renovated
-
Cruise speed
22 knots
Stateroom capacity
1,467
Interior stateroom capacity
-
Exterior stateroom capacity
-
Occupancy
2,918
Beam:
39m.
Length
306m.
Tonnage
129tn.
Decks
14
Crew
1,320
Swimming Pools
-

Other cruises available aboard the Celebrity Edge

Unleash your travel explorer with this selection of cruise deals.
See more cruises
7 nights. United States of America, Canada
6 destinations
Celebrity Edge
7 nights. United States of America, Canada
Departure from: seattle, washington
Celebrity Cruises
From
902 €
Average per person
8 nights. Australia
4 destinations
Celebrity Edge
8 nights. Australia
Departure from: sydney, australia
Celebrity Cruises
From
1.155 €
Average per person
7 nights. United States of America, Canada
5 destinations
Celebrity Edge
7 nights. United States of America, Canada
Departure from: seattle, washington
Celebrity Cruises
From
864 €
Average per person
Book
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Terms & Conditions

VAS HOLIDAYS operate and represents the following channels:

 

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Materialin e plote ne gjuhen shqipe mund ta gjeni ketu - Termat dhe Kushtet e Perdorimit

 

1. Role of VAS HOLIDAYS

VAS HOLIDAYS acts primarily as an intermediary between the and third-party service providers (e.g., airlines, hotels, car rental companies, etc.), except in cases where it directly organizes Charters or Group Tours.

For bookings involving individual travel elements (e.g., flights, hotels, rental cars) or packages created and delivered by third-party providers, VAS HOLIDAYS serve solely as a mediator. In these cases, VAS HOLIDAYS is not a contractual party to the service agreement between the Customer and the service provider. Consequently, VAS HOLIDAYS is not liable for the performance, delivery, or quality of services provided by third-party suppliers.

Customers are advised to carefully review the terms and conditions of each third-party provider applicable to their specific bookings, including cancellation, refund, and change policies.

 

2. Confirmation and Travel Documents

2.1 Impossible Bookings

VAS HOLIDAYS’ system does not automatically prevent bookings that may conflict, such as two flights to the same destination at overlapping times or a flight and activity tickets in different locations for the same timeframe. If such bookings are made, refunds will not be provided, and the booking will remain subject to the terms and conditions of the respective suppliers.

2.2 Customer Responsibility for Legal and Travel Requirements

It is the Customer’s sole responsibility to:

  • Ensure compliance with all applicable local laws and regulations, including visa, passport, and health requirements (e.g., vaccinations, medical documents).
  • Verify any additional requirements for travel, such as infant/child/booster seats or special permits.

VAS HOLIDAYS and its suppliers are not responsible for providing guidance on such requirements or guaranteeing the Customer’s ability to meet them. Failure to comply may result in the service being denied without the right to a refund.

2.3 Electronic Confirmation

Confirmation of reservations is provided electronically. In cases where vouchers or other travel documents cannot be immediately issued due to technical updates or supplier requirements, they will be sent to the Customer via email or other appropriate means.

  • Customer Obligation: If the Customer does not receive travel documents after completing a reservation, they must notify VAS HOLIDAYS immediately. Failure to do so may result in penalties, inability to use the booked service, or cancellation, for which VAS HOLIDAYS assumes no liability.

2.4 Visas and Entry Requirements

Customers are responsible for contacting the relevant embassies or authorities to obtain accurate and up-to-date information on visa, passport, and entry requirements for their destinations. Failure to secure the required documentation is not the responsibility of VAS HOLIDAYS, and no compensation will be provided in such cases.

 

3. Data Protection Under Albanian Law

VAS HOLIDAYS ensure the protection of personal data in full compliance with the provisions of Law No. 9887, dated 10 March 2008, “On the Protection of Personal Data,” as amended. In accordance with Article 27 of the law, VAS HOLIDAYS implement appropriate technical and organizational measures to safeguard personal data from accidental or unlawful destruction, unauthorized access, or other forms of unlawful processing. Users bear the responsibility to maintain the confidentiality of their login credentials, including email addresses and passwords. Any failure to secure these credentials that results in unauthorized access is not the liability of VAS HOLIDAYS.

While VAS HOLIDAYS make all reasonable efforts to ensure the security of its website and systems, it cannot guarantee that the website is free from viruses or other harmful components. Users are strongly advised to take personal precautions, such as installing antivirus software and securing their internet connections, to mitigate such risks.

Personal data collected through our services is processed only for legitimate, specific, and explicitly stated purposes, as required by Article 6 of the law, and only with the prior consent of the user. VAS HOLIDAYS guarantee that personal data will be processed confidentially and used strictly for the purposes for which it was collected, as mandated by Article 28.

By utilizing our services, users confirm their understanding of an agreement with these terms, including their obligation to ensure compliance with all applicable data protection requirements. For further information, users may refer to Law No. 9887 or contact the Office of the Commissioner for the Right to Information and Data Protection in Albania.

 

4. PAYMENT

4.1 Service Fees

Credit and debit card companies impose processing fees for transactions made using their cards. Consequently, a non-refundable Service Fee ranging from 4% to 10% is applied to certain travel bookings, including but not limited to flights, flight and hotel packages, hotel bookings, dynamic packages, transfers, car rentals, activities, and group bookings. This Service Fee is included in the final price displayed to the Customer.

4.2 Payment Methods

  • General Payment Options: Payments can be made using Visa, MasterCard, or American Express credit or debit cards for most services.
  • Charter Payments: For Charter bookings, credit card payments are not accepted. The only permitted payment method for Charters is via Bank Transfer.
  • Security Deposits: For some services, a credit card may be required as a security deposit. Customers will be informed of this requirement during the booking process.

4.3 Payment Deadlines and Non-Payment Consequences

  • The total price of the trip must be paid at the time of booking or as per the specific payment schedule outlined in VAS HOLIDAYS’ instructions.
  • If the payment is not completed in full by the specified deadline, VAS HOLIDAYS reserves the right to withhold services or withdraw from the contract without notice.
  • Partial payments made prior to the cancellation or withdrawal may be subject to non-refundable fees, as specified in these Terms and Conditions.

4.4 Customer Responsibility

Customers are responsible for ensuring that payments are completed in accordance with the instructions provided by VAS HOLIDAYS. Failure to adhere to these instructions may result in delays, cancellation of bookings, or additional penalties, for which VAS HOLIDAYS bears no liability.

 

5. REFUND POLICY

5.1 General Refund Terms

If a refund is due to be processed by VAS HOLIDAYS under the applicable Terms and Conditions, the Service Fee (4%-10%) charged on the original booking will remain non-refundable in all cases. This fee covers administrative and payment processing costs that are incurred regardless of the booking outcome.

5.2 Refund Process for B2B Users

For users with Business-to-Business (B2B) accounts, any refunds approved by VAS HOLIDAYS will be credited exclusively as a Deposit in the user’s account. This Deposit can only be used for future bookings on the VAS HOLIDAYS platform and is non-transferable.

5.3 Refund Process for B2C Users

For users with Business-to-Consumer (B2C) accounts, refunds will be processed as follows:

  • Original Payment Method: Refunds may be credited back to the same payment method used at the time of booking (e.g., credit card, debit card, or bank transfer).
  • Deposit Option: Alternatively, users may choose to receive refunds as a Deposit in their VAS HOLIDAYS account, which can be used for future bookings.

5.4 Exchange Rate Variations

For bookings made in foreign currencies, any refund amount may vary due to fluctuations in currency exchange rates between the time of booking and the time of refund processing. VAS HOLIDAYS is not liable for any differences arising from such fluctuations.

5.5 Refund Eligibility and Limitations

Refunds are subject to the specific terms and conditions of the service provider (e.g., airline, hotel, or car rental company). Refund requests will only be processed once VAS HOLIDAYS has received confirmation from the service provider regarding the refund eligibility and amount.

 

6. DEFERRED BOOKINGS

6.1 Payment Limit Timeframe

If a Customer chooses the Deferred Payment option when making a reservation, the system will automatically generate a specific Payment Limit Timeframe. This timeframe will be displayed at the time of booking confirmation.

6.2 Booking Confirmation and Pending Payment

Once the reservation is confirmed, the booking status will show as Booking Confirmed, even if the payment status is pending. However, the reservation remains conditionally confirmed and subject to automated cancellation if the full payment is not received by the specified Payment Limit date and time.

6.3 Customer Responsibility

It is the Customer’s responsibility to ensure that the payment is completed within the Payment Limit Timeframe. Failure to comply with this requirement may result in the automatic cancellation of the booking, without further notice, and VAS HOLIDAYS shall bear no liability for such cancellation.

 

7. BOOKING STATUS

7.1 Accessing Booking Status

Customers can verify the status of their bookings directly in the Bookings section of their account or by reviewing the details provided on the booking voucher.

7.2 Confirmed Bookings

A booking is considered fully confirmed only if the system displays the status Booking Completed for all services included in the reservation.

7.3 Other Statuses and Actions Required

If the system displays any other status, such as Pending to be Confirmed, On Request, Not Booked, or any similar indication, it is the Customer’s responsibility to immediately contact the VAS HOLIDAYS support team. The support team will review the status and provide the necessary updates or clarifications.

7.4 Customer Responsibility

Failure to verify or clarify the booking status in cases where it is not fully confirmed may result in the cancellation or non-fulfilment of the reservation. VAS HOLIDAYS assume no liability for any losses incurred due to delays in contacting support or failing to address unresolved booking statuses.

 

8. EXCEPTIONAL CIRCUMSTANCES

8.1 General Policy

VAS HOLIDAYS operate strictly within the scope of its standard Terms and Conditions. In cases of exceptional circumstances, such as health-related issues, bereavement, or other unpredictable events, VAS HOLIDAYS do not guarantee refunds, compensation, or modifications to bookings beyond what is provided under the applicable policies of the relevant third-party suppliers.

Force majeure events include, but are not limited to, natural disasters (e.g., earthquakes, floods, hurricanes), acts of terrorism, war, civil unrest, strikes, epidemics or pandemics, government-imposed restrictions, or other extraordinary circumstances that are unforeseeable, unavoidable, and beyond the reasonable control of VAS HOLIDAYS or its service providers.

In the event of a force majeure occurrence, VAS HOLIDAYS shall not be held liable for any failure to perform or delay in performing its contractual obligations. This includes, but is not limited to, the inability to provide travel services, refunds, or amendments, where such failure or delay arises directly from the force majeure event.

The Customer must notify VAS HOLIDAYS promptly in the event they are unable to fulfil their contractual obligations due to force majeure. Failure to provide timely notification may limit the remedies available under this clause.

Where possible, VAS HOLIDAYS will endeavour to assist the Customer in rescheduling travel services affected by force majeure or provide alternative solutions. Any such changes or cancellations will be subject to the terms and conditions of the individual suppliers. Refunds, if applicable, will be processed according to the supplier’s policies, and VAS HOLIDAYS cannot guarantee full or partial refunds in these circumstances.

VAS HOLIDAYS shall not be liable for any indirect or consequential losses, additional expenses, or damages incurred as a result of force majeure events. Customers are advised to address claims for compensation directly with the respective service providers (e.g., airlines, hotels)

VAS HOLIDAYS strongly advise Customers to obtain comprehensive travel insurance that includes coverage for cancellations, delays, and other disruptions caused by force majeure events.

8.2 Support for Exceptional Requests

Customers facing exceptional circumstances may contact VAS HOLIDAYS support to facilitate communication with third-party providers. While VAS HOLIDAYS cannot directly authorize refunds or modifications in such cases, it will endeavour to assist the Customer in accordance with the supplier’s policies and authorizations.

8.3 Loss of Personal Belongings

VAS HOLIDAYS is not responsible for incidents involving the loss of personal belongings, delayed or missing baggage, or similar issues. Customers must report such incidents immediately to the local authorities or the responsible service provider (e.g., airline or hotel) for resolution.

 

9. PRODUCTS 

9.1 Flights

(a) Fare Rules and Ticket Conditions

Each flight ticket is governed by fare-specific rules established by the airline. These rules may include conditions such as non-cancellability, non-refundability, and other restrictions on itinerary changes or refunds. Customers are responsible for reviewing the applicable Flight Rules for their ticket before completing the booking.

(b) Change or Cancellation Requests

If you need to modify or cancel your travel plans, you must notify VAS HOLIDAYS promptly. Please note the following:

  • Non-Refundable/Non-Changeable Tickets: Certain tickets cannot be refunded or changed, as specified in the fare rules.
  • Processing of Requests: Change or cancellation requests are not processed immediately. Our support team will review your request, provide updated terms or quotations for any additional or refundable amounts, and confirm the status of the modification or cancellation once finalized.
  • Once confirmed, the updated status will appear as Cancelled or reflect the new details in the booking area.

(c) Fees and Refunds

  • Amendment Fees: VAS HOLIDAYS may apply a fee per passenger for any changes, cancellations, or refunds, irrespective of the fare’s value. This fee also applies to airport tax refunds for non-refundable fares.
  • Non-Refundable Fees: Booking fees, credit card charges, and service fees remain non-refundable.
  • Currency Exchange Variations: Refundable amounts may vary due to fluctuations in currency exchange rates. VAS HOLIDAYS is not responsible for differences caused by such variations.

(d) Airline Authorizations for Refunds

Tickets eligible for refund or cancellation must often be submitted to the airline for authorization. This may extend the refund processing time. VAS HOLIDAYS will notify you of the estimated turnaround period when acknowledging your request. Please note:

  • Most airlines do not refund partially used tickets.
  • Tickets returned more than one year after the date of issue are considered expired and subject to airline-specific refund policies.

(e) Name and Documentation Accuracy

  • The name on your passport must exactly match the name on your ticket. Failure to ensure accuracy may prevent you from traveling.
  • If a name change is required due to legal changes (e.g., marriage), you must notify VAS HOLIDAYS immediately. Changes are subject to airline and supplier approval, and additional charges may apply.

(f) Check-In and Segment Rules

  • Customers are responsible for following the airline’s check-in procedures, including online check-in where required, and for adhering to baggage conditions, check-in timelines, and documentation requirements.
  • For itineraries with multiple segments across independent airlines, involuntary changes or cancellations in one segment may not impact other segments. Original fare policies apply independently to each segment. Failure to use a segment may result in a No-Show status for subsequent segments. 

9.2 Hotels

(a) Cancellation and Amendment Policies

  • The hotel’s cancellation and amendment policies will be outlined in your confirmation email or displayed at the time of booking. Customers must review these policies carefully before making changes or cancellations.
  • If you wish to cancel or amend your hotel booking, you must submit a formal request to VAS HOLIDAYS. Change or cancellation requests are not processed immediately. Our support team will review your request, provide the applicable terms or quotations for any additional or refundable amounts, and confirm the change or cancellation once finalized.
  • Once confirmed, the updated status will be displayed as Cancelled or reflect the amended details in the booking area.

(b) Supplier-Initiated Changes or Cancellations

  • In the unlikely event that the supplier (hotel) cancels or amends your reservation after it has been confirmed, VAS HOLIDAYS will make all reasonable efforts to inform you promptly.
  • If the supplier cannot provide an alternative, you will have the option to:
  1. Accept the offered alternative, or
  2. Cancel the reservation with a full refund of all amounts paid.
  • Should no alternative be available, VAS HOLIDAYS reserve the right to cancel the reservation and issue a full refund.

(c) Star Ratings and Hotel Information

  • Star ratings or review points displayed on VAS HOLIDAYS’ website is based on information provided by the relevant travel suppliers and are for informational purposes only. VAS HOLIDAYS do not independently verify these ratings and does not guarantee their consistency with ratings on other platforms.
  • VAS HOLIDAYS do not guarantee the facilities, amenities, services, quality, or comfort of accommodations based on the provided star ratings. Customers are encouraged to verify details directly with the hotel.

(d) On-Spot Issues and Complaints

  • If you experience issues at the hotel, you should first address your concerns directly with the hotel staff to seek a resolution.
  • If the matter is not resolved to your satisfaction, you may contact VAS HOLIDAYS’ support team for assistance. However, any amendments to booking details remain subject to the policies and decisions of the supplier and the hotel, and VAS HOLIDAYS is not liable for unresolved issues.

(e) Additional Charges and Nationality Restrictions

  • VAS HOLIDAYS is not responsible for any additional charges or deposit requirements applied on-site by the hotel, including fees imposed by local governments or institutions.
  • Some properties may enforce restrictions based on guest nationality due to local regulations. Customers are responsible for ensuring the accuracy of nationality information when booking and must notify VAS HOLIDAYS if multiple nationalities are included in a single reservation, as additional charges or restrictions may apply.

(f) Group Bookings

  • Customers may book up to four (4) rooms per stay under a single reservation. Bookings of five (5) or more rooms per stay, either in a single reservation or multiple reservations, will be classified as Group Bookings.
  • Group Bookings require confirmation from the hotel and may be subject to modifications or cancellations at the hotel’s discretion. 

9.3 Transfer Services

(a) Compliance with Instructions

  • Customers are responsible for adhering to all instructions provided on the transfer service voucher. Failure to follow these instructions, including arrival times and meeting points, may result in the loss of the transfer service. VAS HOLIDAYS assume no liability for missed transfers due to non-compliance.

(b) Unforeseen Changes or Delays

  • VAS HOLIDAYS is not responsible for delays, changes, or cancellations resulting from unforeseen circumstances, such as traffic disruptions or operational issues.
  • Customers must inform VAS HOLIDAYS’ support team immediately if issues arise. The support team will coordinate with local and third-party suppliers to determine whether the request can be accommodated. However, the final decision rests with the supplier, and VAS HOLIDAYS bears no liability for the outcome.

(c) Changes or Cancellations by the Customer

  • If you wish to change or cancel a transfer booking, you must submit a formal request to VAS HOLIDAYS. Changes or cancellations are not processed immediately.
  • The support team will review the request, inform you of the applicable conditions, and provide any potential additional charges or refundable amounts.
  • Once the change or cancellation is confirmed, the updated status will reflect as Cancelled or display the amended details in the booking area.

(d) Traveling with Children

  • Local laws in many destinations may require children or infants to travel with appropriate child or booster seats. Customers are responsible for:
  1. Reviewing local laws and ensuring compliance.
  2. Providing the required information about child or booster seats at the time of booking.
  • Failure to request a child or booster seat in advance may result in the supplier being unable to provide the transfer service.
  • Customers who need a child or booster seat but do not have their own must inform VAS HOLIDAYS during the booking process. Availability is subject to confirmation by the supplier and may incur additional charges.

(e) Responsibility and Liabilities

  • VAS HOLIDAYS is not responsible for:
  1. The inability of the supplier to fulfil the transfer service due to non-compliance with the instructions or local laws.
  2. Any additional charges imposed by suppliers for non-standard requests (e.g., child booster seats). 

9.4 Activities

(a) Compliance with Instructions

  • Customers are responsible for carefully following the instructions provided on the activity voucher.
  • Failure to comply with these instructions, including arrival times, meeting points, or other requirements, may result in the loss of the booked activity. VAS HOLIDAYS assume no liability for missed activities due to non-compliance.

(b) Unforeseen Changes or Delays

  • VAS HOLIDAYS is not liable for delays, changes, or cancellations arising from unforeseen circumstances such as weather conditions, operational disruptions, or force majeure events.
  • Customers must immediately inform VAS HOLIDAYS’ support team if issues arise. The support team will liaise with local and third-party suppliers to assess the situation and attempt to accommodate the request. However, the final decision rests with the supplier, and VAS HOLIDAYS bears no liability for the outcome.

(c) Changes or Cancellations by the Customer

  • If you wish to change or cancel an activity booking, you must submit a formal request to VAS HOLIDAYS.
  • Changes or cancellations are not processed immediately. The support team will review your request, inform you of applicable terms and conditions, and provide any additional charges or refundable amounts.
  • Once confirmed, the updated status will reflect as Cancelled or display the amended details in the booking area.

(d) Supplier-Initiated Changes or Cancellations

  • In cases where the supplier cancels or modifies the activity after it has been booked, VAS HOLIDAYS will make reasonable efforts to inform you promptly.
  • Should the supplier be unable to provide an alternative, you may be eligible for a refund or a rescheduling option, subject to the supplier’s policies.

(e) Responsibility and Liabilities

  • VAS HOLIDAYS is not responsible for:
  1. Activities missed due to the Customer’s failure to adhere to the voucher instructions.
  2. Additional costs or inconveniences arising from changes or cancellations imposed by the supplier.

9.5 Car Rental

(a) Compliance with Policies

  • Customers are responsible for adhering to the car rental policies outlined in the voucher. These policies are determined by the local supplier and may vary depending on the market.

(b) Driver Restrictions

  • Local car rental suppliers may impose restrictions, including but not limited to:
  1. Driver Age: Typically, drivers must be within the age range of 30 to 60 years; however, these limits may vary.
  2. Driver’s License: A valid driver’s license that meets local requirements is mandatory.
  3. Credit Card: A valid credit card with a sufficient limit may be required for security deposits or other purposes.
  • Failure to provide the correct documentation or meet supplier requirements may result in the denial of service, without any obligation for a refund.

(c) Changes or Cancellations by the Customer

  • If you wish to change or cancel your car rental booking, you must submit a formal request to VAS HOLIDAYS.
  • Change or cancellation requests are not processed immediately. Our support team will review your request, provide applicable terms, and inform you of any additional charges or refundable amounts.
  • Once the request is confirmed, the updated status will reflect as Cancelled or display the amended details in the booking area.

(d) Traveling with Children

  • In many destinations, local laws require children or infants to travel with appropriate child or booster seats. Customers are responsible for:
  1. Reviewing local legislation to ensure compliance.
  2. Informing VAS HOLIDAYS in advance if child or booster seats are required.
  • If you do not have your own child or booster seat, VAS HOLIDAYS can verify with the supplier regarding availability, but additional charges may apply.
  • Failure to request a child or booster seat in advance may result in the supplier being unable to fulfil the booking.

(e) Responsibility and Liabilities

  • VAS HOLIDAYS is not responsible for:
  1. Denied service due to failure to meet supplier requirements (e.g., documentation, age, credit card).
  2. Any additional fees imposed by the supplier for non-standard requests (e.g., child booster seats). 

9.6 Dynamic Packages (Multidestinations; Transport + Hotel, or Any Other Combined Services)

(a) Independent Services within Dynamic Packages

  • A Dynamic Package includes multiple services (e.g., flights, hotels, transfers) combined under a single VAS HOLIDAYS reference. However, as these services are provided by different suppliers, each service is treated independently.
  • Each service is governed by its own policies and terms, which may differ from those of other services in the package. These policies are not collectively applicable to the entire package. For instance:
  1. A date change request may be possible for a hotel reservation but not for an associated flight booking.
  2. Refund eligibility or conditions may vary between services.

(b) Unforeseen Changes to Services

  • If an unforeseen condition (e.g., flight schedule changes) affects one service in the package, this will not automatically affect other services (e.g., hotel or transfer bookings).
  • Customers must notify VAS HOLIDAYS immediately regarding the affected service. Our support team will coordinate with the relevant suppliers to explore potential solutions, such as amendments or cancellations.
  • While VAS HOLIDAYS will make reasonable efforts to assist, modifications or cancellations for affected services are subject to the specific policies of each supplier.

(c) Change or Cancellation Requests by the Customer

  • If you wish to modify or cancel a service within a Dynamic Package, you must submit a request to VAS HOLIDAYS. Changes or cancellations are not processed immediately.
  • The support team will review your request, inform you of applicable conditions for each service, and provide any additional charges or refundable amounts.
  • Once confirmed, the updated status will reflect as Cancelled or display the amended details in the booking area.

(d) Customer Responsibility

  • Customers are responsible for understanding the independent nature of services within a Dynamic Package and ensuring compliance with the policies and terms of each supplier.
  • Any delays in notifying VAS HOLIDAYS or failure to comply with individual supplier policies may result in non-fulfilment or additional costs, for which VAS HOLIDAYS assumes no liability.

9.7 Groups

(a) Group Booking Status

  • Group offers are processed on an ON-REQUEST basis. A reservation is not considered finalized immediately after the booking procedure.
  • Customers will receive a response from VAS HOLIDAYS’ support team within 48 hours, confirming whether the group offer has been accepted or rejected.

(b) Confirmation of Group Bookings

  • Once the group booking is confirmed, it will be subject to the cancellation and change policies that were accepted at the time of booking.
  • It is the Customer’s responsibility to review and understand these policies prior to completing the reservation.

(c) Changes or Cancellations by the Customer

  • If you wish to change or cancel a group booking, you must submit a formal request to VAS HOLIDAYS.
  • Change or cancellation requests are not processed immediately. The support team will review the request, inform you of the applicable conditions, and provide any additional charges or refundable amounts.
  • Once the change or cancellation is finalized, the updated status will be reflected as Cancelled or will display the amended details in the booking area.

(d) Responsibility and Liabilities

  • Customers are responsible for ensuring all participants in the group booking comply with the terms and conditions of the reservation.
  • VAS HOLIDAYS assume no liability for issues arising from delays in communication or non-compliance with supplier-specific policies.

9.8 Charters

(a) Charter Booking Status

  • Charter offers are processed on an ON-REQUEST basis. A reservation is not considered finalized immediately after the booking procedure.
  • Customers will receive a response from VAS HOLIDAYS’ support team within 24 hours, confirming whether the charter offer has been accepted or rejected.

(b) Confirmation and Applicable Policies

  • Once the charter booking is confirmed, it will be subject to the cancellation and change policies accepted during the booking process.
  • Customers must review these policies thoroughly before proceeding with the reservation.

(c) Payment Methods and Deadlines

  • Payment Options: Payments for charter bookings cannot be made via credit card. The only accepted method is Bank Transfer.
  • Prepayment Requirements:
  1. A 30% non-refundable prepayment is required at the time of booking.
  2. The remaining balance must be paid no later than 21 days prior to the departure date.
  • Failure to meet these payment deadlines may result in the cancellation of the booking without a refund of the prepayment.

(d) Changes or Cancellations by the Customer

  • If you wish to change or cancel a charter booking, you must submit a formal request to VAS HOLIDAYS.
  • Change or cancellation requests are not processed immediately. The support team will review the request, inform you of applicable conditions, and provide any additional charges or refundable amounts, if applicable.
  • Once finalized, the updated status will be reflected as Cancelled or display the amended details in the booking area.

(e) Responsibility and Liabilities

  • VAS HOLIDAYS assume no liability for:
  1. Delays in processing customer requests for changes or cancellations.
  2. Non-compliance with payment deadlines or policies leading to cancellations. 

9.9 AI Trips

(a) Purpose and Functionality

  • The AI Trips tool is an automated system designed to provide users with multiple travel package or product suggestions based on the search criteria entered.
  • The tool is intended solely to advise or offer ideas for potential travel options. It does not guarantee to meet specific requirements or provide a definitive solution to any request.

(b) User Responsibility

  • Users are responsible for carefully reviewing all details provided by the tool to ensure they align with their travel plans and desired package.
  • Any inaccuracies, omissions, or discrepancies in the AI-generated suggestions are not the responsibility of VAS HOLIDAYS.

(c) Limitation of Liability

  • VAS HOLIDAYS do not guarantee the accuracy, completeness, or final suitability of the recommendations generated by the AI Trips tool.
  • The final decision to proceed with any option lies solely with the user, and any subsequent bookings will be subject to the terms and conditions applicable to the selected services or packages. 

9.10 Ideas

(a) Marketing Purpose

  • Any Idea displayed on the VAS HOLIDAYS website is created for marketing purposes and is published by our travel agents to inspire potential travel plans.
  • The rates, availability, and details associated with these Ideas are not fixed and are subject to change at any time based on supplier availability, current rates, and other factors.

(b) User Responsibility

  • It is the user’s responsibility to thoroughly review all details, including rates, availability, and supplier conditions, before finalizing a booking.
  • Users must ensure that the Idea aligns with their travel preferences and requirements before proceeding to confirmation.

(c) Saved Ideas

  • When an Idea is saved to a user’s account, it functions solely as a booking quote that reflects the rates and availability at the moment it is saved.
  • Saved Ideas are not equivalent to confirmed reservations and remain subject to change. If the user decides to proceed with booking the same Idea after saving it, they must verify all updated details before confirmation.

(d) Limitation of Liability

  • VAS HOLIDAYS assume no liability for changes in rates, availability, or other details associated with Ideas, as these are dependent on suppliers and external factors.
  • Users acknowledge that any saved Idea is a preliminary quote and does not guarantee the availability or pricing of the services until the booking is finalized.

 

Cancellation and Amendment Policies

Flights

- Cancellation terms vary by airline and fare type.

- Non-refundable fares cannot be canceled.

- Amendments (e.g., date or passenger name changes) subject to airline rules.

- Amendment fees may include airline charges and VAS HOLIDAYS processing fees.

- Airline cancellation fees apply.

- Refunds depend on fare type (non-refundable or partially refundable).

- Refunds (if applicable) may be impacted by currency exchange rate variations.

Hotels

- Cancellation policies are determined by the hotel.

- Policies are outlined in the confirmation email.

- Last-minute cancellations may incur higher penalties.

- Amendments (e.g., date changes) are subject to hotel approval and availability.

- Hotel-specific fees may apply.

- Refunds are processed based on the hotel’s policy.

Charters

- 30% prepayment is non-refundable.

- Full payment is required 21 days prior to departure.

- No refunds for cancellations after final payment.

- Amendments are not guaranteed and subject to supplier approval.

- Non-refundable prepayment.

- Refunds depend on supplier-specific policies.

Dynamic Packages

- Each component (flight, hotel, etc.) follows its own cancellation policy.

- Amendments to individual components are subject to their specific policies and supplier approval.

- Refunds for individual components are processed based on supplier-specific policies.

Groups

- Group cancellation policies are defined during the booking process.

- Amendments for group bookings require supplier approval and may incur additional charges.

- Refunds (if any) are subject to supplier-specific policies.

Transfers

- Cancellations must comply with supplier-specific timelines.

- Amendments are subject to supplier approval and availability.

- Refunds for cancellations depend on the transfer supplier’s policy.

Activities

- Cancellations may be subject to supplier-imposed deadlines and penalties.

- Amendments (e.g., change of date) are subject to supplier policies.

- Refunds depend on the supplier’s policy and availability.

Car Rentals

- Cancellations are subject to the rental company’s terms.

- Amendments (e.g., driver details or rental dates) may incur additional charges from the supplier.

- Refunds for cancellations are processed as per the rental company’s terms.

 

10. Customer Service

(a) Office Hours and Contact Details

  • VAS HOLIDAYS customer service is available during the following hours:
  • Monday to Saturday: 09:00–18:00 (Albanian local time).
  • For inquiries and support during office hours, you may contact us via:
  • Phone: +355 694 063 418
  • WhatsApp: +355 694 063 418
  • Email: book@vasholidays.com

(b) Emergency Line

  • For urgent matters that occur outside office hours, such as on-the-spot issues or failed or pending bookings, you may contact our emergency line at +355 694 063 418.
  • The emergency line is available exclusively for emergencies within a 24-hour timeframe. For all non-urgent inquiries, please contact us during regular office hours.

(c) Guidelines for Using the Emergency Line

  • When contacting the emergency line, please note that the line may be busy assisting other callers. In such cases, it is your responsibility to continue attempting to reach the line until you can speak with a representative.
  • Once connected, clearly state your issue and provide all necessary details to ensure prompt assistance.

(d) Limitations of Assistance

  • The emergency line is not equipped to handle general inquiries or non-urgent matters outside regular office hours. Such requests should be directed to our customer service team during office hours to ensure appropriate handling.

 

11. Governing Law and Dispute Resolution

(a) Governing Law

  • These Terms and Conditions, and any disputes or claims arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the Republic of Albania.

(b) Competent Court

  • Any disputes arising from or relating to these Terms and Conditions, including their interpretation, execution, or validity, which cannot be resolved amicably, shall be submitted exclusively to the jurisdiction of the Tirana District Court of General Jurisdiction.

(c) Amicable Resolution

  • Before initiating any legal proceedings, the parties shall endeavor to resolve disputes amicably through direct negotiations. If no resolution is reached within 30 (thirty) calendar days from the date a formal dispute notice is served, either party may refer the matter to the competent court as specified above.